1. Introduction
This Privacy Policy explains how Unlux LLC, doing business as Linqx and operating linqxailab.com ("Linqx," "we," "us," or "our"), collects, uses, and protects information when you visit our website or engage our custom AI engineering services. We do not sell your personal or Client Data.
2. Information We Collect
Depending on how you interact with Linqx, we may collect:
- Contact and account details you provide (name, email, company, phone) when you inquire, book a consultation, or become a client.
- Project and operational information you share so we can design, build, and support custom AI solutions and workflows.
- Technical and usage data such as browser type, device information, approximate location derived from IP, pages viewed, and referral URLs — typically via essential cookies or, with your consent, analytics tools.
- Communications you send us (email, forms, chat, or calendar bookings).
3. Cookies, Analytics & Preferences
We use cookies and similar technologies in three categories:
- Essential — required for security, basic site operation, and remembering your cookie preferences. These cannot be turned off through our consent UI.
- Analytics & Performance — optional. When you consent, we may load Google Analytics (or similar) to understand aggregate traffic and improve the site. We only load analytics scripts after you Accept All or enable Analytics in Cookie Settings.
- Functional & AI Integration — optional. May support enhanced features and AI-assisted experiences on the site.
You can Accept All, Reject Non-Essential, or Customize Preferences at any time via the cookie banner or the Cookie Settings link in the footer. Preferences are stored locally in your browser under the key linqx_cookie_consent.
4. How We Use Information
We use collected information to:
- Operate, secure, and improve linqxailab.com
- Respond to inquiries, schedule consultations, and deliver contracted services
- Build, optimize, and maintain custom AI solutions for clients (using Client Data only as needed for that work)
- Analyze aggregate site performance when analytics consent is granted
- Comply with legal obligations and enforce our Terms
5. Client Data Ownership
Consistent with our Terms and Conditions (Privacy & User Data Handling):
Data Ownership: You retain ownership of all proprietary data, business logic, and custom training assets provided to us ("Client Data").
Data Usage: Linqx uses Client Data strictly to build, optimize, and maintain your custom AI solutions. We do not sell, license, or monetize your Client Data to third parties.
AI Model Training: Linqx will not use your confidential Client Data to train public or foundational third-party AI models without your express written consent. Third-party tool providers (e.g., LLM APIs) operate under their own privacy and retention policies, for which Linqx is not responsible.
Security: We implement industry-standard security measures. No digital transmission or storage can be guaranteed 100% secure against unauthorized access.
6. Third-Party Tools & Services
Our website and services may integrate with third-party vendors such as analytics providers (when consented), calendar/booking tools, payment processors, cloud hosts, and AI/API platforms (for example OpenAI, Anthropic, Google Cloud, AWS, and similar). Those providers process data under their own terms and privacy policies. We encourage you to review them. Linqx does not control third-party pricing, retention, or security practices.
7. Sharing & Disclosure
We do not sell personal information. We may share information with service providers who assist our operations (hosting, analytics with consent, payments, communications), when required by law, or to protect the rights, safety, and property of Linqx, our users, or others. Aggregated or de-identified information that cannot reasonably identify you may be used for analytics and improvement.
8. Retention
We retain personal and Client Data only as long as needed for the purposes described in this Policy, to fulfill contracts, or as required by law. Cookie preference data remains in your browser until you clear site data or update preferences.
9. Your Choices
You may update cookie preferences anytime via Cookie Settings, request access or correction of personal information we hold about you (subject to applicable law), or opt out of non-essential marketing emails by following unsubscribe instructions or contacting us. Some choices may limit certain site features.
10. Children
Linqx services and this website are directed to businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe we have done so, contact us and we will take appropriate steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on linqxailab.com. Continued use of the site after posting constitutes acceptance of the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Entity: Unlux LLC d/b/a Linqx
- Website: linqxailab.com
- Jurisdiction: State of Maryland, USA
- Support Email: hello@linqxailab.com